If this is your first session, please arrive 15 minutes earlier. In this way we will have the time to track down your history, get the information needed for your sessions and inform you about your treatment, while you will also have the time to prepare for your treatment.
In subsequent appointments, in the case of repetitive treatments, it is sufficient to be 5 minutes early so that you can relax, use the bathroom or drink some water.
If you are going to be late for an appointment, please let us know at least 30′ in advance so that we know if we can serve you. If you arrive late without any prior notice, this may affect the overall duration of your treatment or may cause its postponement.
Cancelling an appointment
If you wish to cancel your appointment, please let us know in advance. In this way you show that you are respectful of our staff and you also give us the opportunity to serve another person who wishes to make an appointment at that time.
For hygiene reasons, everyone who comes in is kindly requested to take their shoes off and wear their personal slippers, provided at the Center. At facial treatments, individual robes and headgear or hair ribbons are provided. At bikini hair removal treatments, disposable underwear is provided. Spa treatments include extra individual bathrobes or body bath towels. At body treatment packages, we ask everyone to bring their own swimsuit and a personal towel to be used in the shower. You are also kindly requested to remove any jewelry from your ears, neck and/or nose before a face treatment.
Although Tsatrafili Health and Beauty Center ensures the security of your belongings at our safe environment, it bears no responsibility in the event of any loss. Please keep your belongings in your bag or at the front desk, in case you have not brought a bag with you.
Although we ask you about your medical history before your first session, you are kindly requested to inform your practitioners of any other health issues that may have arisen in the meantime, e.g. pregnancy, pain, injuries or scraped areas.
Before the beginning of any session, please let your therapists know if there is anything that makes you feel uncomfortable (eg. room temperature during a massage session, water temperature in a pedicure session, music volume or room brightness etc.). Our goal is to make you feel as comfortable and pleasant as possible.
Smoking, eating and mobile phone use
We kindly remind you that smoking is not permitted indoors for hygiene reasons and so that the pleasant atmosphere of the Center can be maintained. Smoking is, however, permitted at our comfortable balcony and garden, upon request. For the same reasons, eating or drinking is also not allowed inside the Center. The use of mobile phone is limited to the absolutely necessary calls, in order to maintain a pleasant and tranquil atmosphere during the session.
Our warm thanks, and we will be happy to serve you.